Help

Support

Have a question or run into a problem? Here's how to reach us, and a few things worth checking first.

Fastest way to get help: email us at [email protected] with what happened and, if you can, which iPhone model and iOS version you're on.

Common issues

The orb isn't listening when I tap it

Check that VoiceOrb has microphone and speech recognition permission: Settings → VoiceOrb on your iPhone. If you denied it when first asked, you'll need to turn it on there manually — VoiceOrb can't request it a second time on its own.

Reminders aren't notifying me

Make sure notifications are allowed for VoiceOrb in Settings → Notifications → VoiceOrb, and that your phone isn't in a Focus mode that's silencing it.

It misheard or misunderstood what I said

Voice recognition can slip on accents, background noise, or fast speech. You can always type instead using the text box at the bottom of the screen — it goes through the exact same understanding, just without the microphone.

Why does VoiceOrb ask permission before I can talk to it?

The first time you use VoiceOrb, it asks you to allow sending what you say or type to Anthropic's Claude, which is what actually understands you — see our Privacy Policy for details. You can turn this off later in Settings → Send to Claude (Anthropic), though voice and text stop working while it's off, since that's how VoiceOrb makes sense of what you say.

I want to remove all my data

Since everything is stored only on your device, deleting the app removes everything — there's nothing left on any server to separately delete.

Still stuck?

Email [email protected] and we'll get back to you within 24 hours.